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indosultan Privacy Policy for Your Account

Your account details, DANA or QRIS status, device signals and support messages are handled under the indosultan Privacy Policy.

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CONTACT ROUTES

Where To Ask About Your Data

A clear contact path matters when a phone number, wallet reference or device record needs attention. Use the privacy request route linked from this page and include the account phone number, the subject of your request and a safe way for us to respond. For a login or wallet-status concern, use the account support route beside the cashier area so we can separate an access issue from a data request. We may ask for account verification before discussing private records.

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Privacy request

Send a request through the privacy contact route on this page when you want to access, correct or remove personal data. Include your account phone number and the specific record involved, but do not send a wallet PIN or full authentication secret.

Account support

When your login or phone verification is blocked, use the support path connected with your account. We can check the relevant access record, explain what is needed next and keep the conversation tied to the correct account.

Wallet record

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, share the transaction reference through account support. We use that reference to locate status data without asking you to disclose a wallet password.

DATA PRACTICE

Six Controls Behind Your Privacy

Privacy work is practical: we limit access to account records, separate wallet references from authentication secrets and use device signals to spot unusual sign-in activity.

Account collection

We collect details needed for account access, including your phone number, verification result, login events and messages you send to support. We do not need a public profile for the Privacy Policy to apply, and we use the data for stated account purposes.

Wallet separation

A DANA, OVO, GoPay or QRIS reference helps us match a transaction status to your account. Payment references are handled as service records, while wallet passwords, one-time codes and similar secrets should remain outside support messages.

Cookie controls

Cookies and similar browser storage can keep a session active and remember a selected setting on your phone. You can clear them through your browser settings; clearing necessary data may sign you out or require phone verification again.

Device signals

We may use browser, device and sign-in signals to identify unusual account activity and protect access. These signals help us examine a login from a new phone without treating the device itself as your personal identity.

Retention decisions

We keep account, transaction and support records only for the period needed to provide service, handle disputes, protect account security and meet applicable duties. When a record is no longer needed, our retention process addresses its removal or limitation.

Verified requests

For a copy, correction, restriction or deletion request, we first confirm that the request comes from the account holder. This protects your records from an unrelated sender and lets us explain any lawful reason a particular record must remain.

Privacy Policy Questions From Indonesia

These answers address the searches we most often expect before an account is opened or a wallet record is checked. The Privacy Policy remains the controlling page for current details, and the contact route above is available when your question concerns a specific account, phone verification event or transaction reference.

The indosultan Privacy Policy covers account details, phone verification, login events, device and browser signals, cookies, support messages and transaction references. It also explains why we use these records, how retention works and how you can request access, correction, limitation or deletion.

Yes. The Privacy Policy covers status and reference data connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. We use those records to match an account transaction and resolve status questions, while wallet passwords and one-time codes should not be sent to us.

We may collect your phone number, verification result, login details, device and browser signals, support messages and transaction references. The exact record depends on the account action you take. We use the information for access, security, support, transaction matching and applicable legal duties.

Use the privacy request route on this page and identify the account phone number, the request type and the record you want to discuss. We verify the request before responding, then explain the available action and any reason a record must be retained.

You can request a correction or deletion through the privacy contact route. We assess the record, verify your account and tell you what can be changed. Some transaction, security or legal records may need to remain for a defined retention period.

Cookies and browser storage can keep your mobile session active, remember settings and help connect a login with the correct account. You can clear or restrict them in your browser, but necessary account functions may sign you out or require phone verification again.

Yes. Privacy rights, account access and eligibility depend on local law. We apply the current Privacy Policy to requests from Indonesia and may ask for account verification before responding. If a legal rule limits a request, we explain that limitation through the stated contact route.

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